Frequently Asked Questions

Help Center

 

Spray Systems
Can I flush the unit without touching the sealer?
Yes, simply close the main valve on the bottom of the tote. Disconnect the suction hose from the bottom of the tote and then put that end of the hose in a 5 gallon pail and turn the valve above the pump to spray mode and then start the engine. The pump will suck the water up out of the 5 gallon pail into the pump and down the spray hose out the gun and then spray the water out of the gun back into the 5 gallon pail you just sucked up and you can recirculate it in the pail like this while having the engine on low idle.
Can this system spray sealer with sand in it?
We cannot warranty a system if sand has been used in it as it will wear and ruin the seals. We do however, suggest applying the sand by hand with a grass seeding machine after applying a thin wet coat of sealer and then applying a second coat of sealer over top of the sand layer as a final coat.
View all
Crack Repair Machines
View all
Payment & Pricing
What Payment Methods Do You Accept?

Credit Card Payment (Visa, MasterCard, Debit)

We accept payment with Visa, MasterCard or American Express. If you wish to pay with your credit card over the phone, please contact us by calling 1-855-554-4386. If you don’t reach us be sure to leave a voicemail with your contact details, best time to call and someone will return your call as soon as possible to accept payment.  Do not leave credit card details in voicemails.

*We are only able to accept payments over the phone Monday-Friday between 8am-5pm eastern time. We apologize that we are not able to accept payments over the phone on weekends or Holidays.

PayPal

We accept and prefer payment through PayPal. If you do not have a paypal account, you may sign up by visiting Paypal.com. Signing up takes just a couple minutes and makes it easy and safe to purchase online.

Taxes

All Canadian Buyers must ad their Provincial GST or HST rate to the complete the order. Please see the list below to see your provinces tax rate:

  • British Columbia – 5% GST

  • Alberta – 5% GST

  • Saskatchewan – 5% GST

  • Manitoba – 5% GST

  • Ontario 13% HST

  • Quebec – 5% GST

  • New Brunswick & Nova Scotia – 15% HST

  • PEI – 15% HST

  • Newfoundland & Labrador – 15% HST

  • Yukon, Nunavut & NWT – 15% HST

View all
Sealer Questions
View all
Crackfiller Questions
View all
General
View all
Shipping & Returns
What are your shipping policies?
Shipping – Under 150lbs All orders less than 150lbs will ship by FedEx or Canada Post. Orders received Monday-Friday before 3pm eastern time are always processed same day.  If you have chosen standard or ground shipping please allow 1-3 business days...
Can I Pick Up My Order?
Yes, you are more than welcome to pick up your order if you are near Kitchener, Ontario. Just select 'pickup' at checkout. We will call you and advise you of the weight, number of pallets, size of the shipment, and when your order will be ready.You will be responsible for creating the paperwork, arranging any shipping, and ensuring the driver has the paperwork when the trucking company shows up. We'll ask that your driver sign to indicate they have picked up your order. We regret that we cannot create paperwork for companies where we do not have accounts.
Where Do You Ship From?
Most products ship from our warehouse in Ontario. Certain supplies like crackfiller or sealer ship directly from the manufacturer so that we can get you the very lowest prices. From time to time we will send shipments of products to the east or west coast in bulk so that you can save on shipping fees as well.
How Long Will It Take To Receive My Order
We ship by FedEx Ground and FedEx Freight, as well as Day & Ross for interprovincial shipments. We require 1 business day to prepare all orders and delivery by FedEx is normally 1-3 business days. Freight deliveries, especially to the east or west coast, can take up to 5 business days.
Returns and Exchanges

You may Return or Exchange any unused item(s) to us within 45 days from the payment date. Please note that line paint, sealer and equipment that has had product run through it is non-refundable. Refunds will be given as in-store credit only.

Exchanges

All exchanges or returns as a result of our error will be free of charge to the buyer. We will incur the return shipping costs as well as the cost of replacing with the correct or new merchandise.

In the event an exchange occurs resulting from a buyer changing their mind, or ordering the incorrect part by mistake, the buyer will be responsible for any return or replacement shipping costs as well as a restocking fee.

RMA

*Please contact us for a return merchandise authorization before attempting to ship or return something to one of our stores.

*Please do not send a return until first obtaining approval; you may obtain approval by following the instructions found above or calling 1-855-554-4386

Cancellations

*All cancellations are subject to a 15% restocking fee.

View all