Shipping & Returns

Shipping Questions
What are your shipping policies?

Shipping – Under 150lbs

All orders less than 150lbs will ship by FedEx or Canada Post. Orders received Monday-Friday before 3pm eastern time are always processed same day.  If you have chosen standard or ground shipping please allow 1-3 business days for your item to arrive.

Shipping – Over 150lbs

All orders more than 150lbs which are outside our local delivery area will ship by Fedex Freight, Vitran or Day & Ross. We will shop to find the most competitive freight quote automatically in order to save you money. Orders received by 5pm Monday to Friday are processed the next day. If you require same day shipment, please call us at 1-855-554-4386 and we’ll do our best to assist you with rush shipping.

Sealer

Free shipping in Ontario and Quebec - other provinces add $300 to major cities. (Please note: remote delivery surcharges may apply if your location isn't regularly serviced by our couriers.)

If you are in Calgary or Moncton (Dieppe) we offer terminal pick up to save you shipping. Simply select the terminal in the checkout, and the $300 shipping charge will be removed.

Shipping Quotes

All custom shipping quotes are time-sensitive and are valid for 48 hours due to policies of freight carriers.  Action Seal reserves the right to adjust shipping quotes after this time period when required. 

Can I Pick Up My Order?

Yes, you are more than welcome to pick up your order if you are near Kitchener, Ontario. Just select 'pickup' at checkout.

We will call you and advise you of the weight, number of pallets, size of the shipment, and when your order will be ready. You will be responsible for creating the paperwork, arranging any shipping, and ensuring the driver has the paperwork when the trucking company shows up. We'll ask that your driver sign to indicate they have picked up your order. We regret that we cannot create paperwork for companies where we do not have accounts.

Where Do You Ship From?

Most products ship from our warehouse in Ontario. Certain supplies like crackfiller or sealer ship directly from the manufacturer so that we can get you the very lowest prices. From time to time we will send shipments of products to the east or west coast in bulk so that you can save on shipping fees as well.

How Long Will It Take To Receive My Order

We ship by FedEx Ground and FedEx Freight, as well as Day & Ross for interprovincial shipments. We require 1 business day to prepare all orders and delivery by FedEx is normally 1-3 business days. Freight deliveries, especially to the east or west coast, can take up to 5 business days.

Returns and Exchanges

You may Return or Exchange any unused item(s) to us within 45 days from the payment date. Please note that line paint, sealer and equipment that has had product run through it is non-refundable. Refunds will be given as in-store credit only.

Exchanges

All exchanges or returns as a result of our error will be free of charge to the buyer. We will incur the return shipping costs as well as the cost of replacing with the correct or new merchandise.

In the event an exchange occurs resulting from a buyer changing their mind, or ordering the incorrect part by mistake, the buyer will be responsible for any return or replacement shipping costs as well as a restocking fee.

RMA

*Please contact us for a return merchandise authorization before attempting to ship or return something to one of our stores.

*Please do not send a return until first obtaining approval; you may obtain approval by following the instructions found above or calling 1-855-554-4386

Cancellations

*All cancellations are subject to a 15% restocking fee.

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